Shopify Guide by Round 15 for Australian Brands
As Shopify continues to dominate the Australian e-commerce landscape, the ecosystem of apps and integrations has exploded. With thousands of tools available, it’s easy to get lost in decision paralysis. At Round 15, we’ve worked with dozens of Australian Shopify brands—from lean DTC start-ups to fast-scaling omni-channel retailers—and we’ve seen what works.
Here’s our curated list of the tools we actually use, recommend, and trust to grow sales, automate operations, and deliver better customer experiences.
1. Klaviyo
Email, SMS & Lifecycle Marketing
Why we love it:
Klaviyo is a non-negotiable for serious Shopify growth. It offers deep Shopify data integration out of the box, letting you segment by behaviour (e.g. "added-to-cart but didn’t purchase") and trigger automated flows that feel personal.
Use Cases:
- Post-purchase upsells and review asks
- Churn-risk detection and win-back campaigns
- High-converting pop-ups and lead captures
Why it’s ideal for Australian brands:
It handles local compliance (e.g. SMS opt-in laws) well and integrates with regional shipping tools and payment gateways.
2. ReConvert
Optimised Thank You Pages
Why we love it:
The “thank you” page is one of the most overlooked pieces of Shopify real estate. ReConvert turns it into a revenue machine—with post-purchase upsells, loyalty program prompts, and data capture.
Real-world ROI:
We've seen brands get 8–12% CVR on post-purchase offers, often driving a 6–10x return within weeks.
3. Gorgias
Helpdesk & Customer Service Automation
Why we love it:
Gorgias centralises support across email, live chat, Facebook, Instagram, and even SMS. Pulls in Shopify order data so your team can answer “Where’s my order?” in seconds—without copy-pasting tracking numbers.
Perfect for:
- Australian brands handling high-volume support during EOFY, Boxing Day, or promotional sales
- Teams wanting to scale support without hiring more agents
4. Loop Returns
Returns & Exchanges Portal
Why we love it:
Returns are part of the game—but how you handle them shapes LTV. Loop lets customers exchange instead of refunding, turning a loss into a win.
Features we rate:
- Smart return reasons for product insight
- Automated label generation
- “Instant Exchange” options to retain revenue
Why it’s great for Australia:
It plugs into Australia Post and regional logistics platforms easily.
5. Judge.me
Product Reviews & UGC
Why we love it:
Affordable, lightweight, and packed with features. Judge.me lets you collect and display product reviews with photos and videos, which are critical for trust in the Aussie market.
Why it works:
- Google Shopping integration
- Auto-email triggers post-purchase
- Public Q&A on product pages
Pro tip:
Use photo reviews in Facebook/Instagram retargeting ads—especially for new customer acquisition.
6. Zipify Pages
Landing Page Builder
Why we love it:
Designed by DTC marketers, Zipify makes it dead simple to build high-converting landing pages that don’t look like they were hacked together. You can duplicate and A/B test holiday campaign pages, gift guides, bundles, etc.
Best used for:
- Black Friday campaigns
- Influencer offer pages
- Seasonal sales (e.g. Australia Day, Midsummer drops)
7. Okendo
Customer Reviews & Attributes
Why we love it:
Built in Australia, made for scale. Okendo takes review capture to the next level by letting customers rate specific product attributes (e.g. fit, quality, delivery time), giving better insights for merchandising and conversions.
Bonus:
Syncs with Klaviyo to trigger custom flows based on review behaviour.
8. Shop Pay Installments (via Shopify Payments)
Buy Now, Pay Later (BNPL)
Why we love it:
BNPL continues to drive higher AOV in Australia. Shop Pay Installments is seamless, fast, and doesn’t send traffic to third-party platforms.
Why this matters:
Unlike Afterpay or Zip, customers stay on your site, with fewer drop-offs. Plus, you get paid upfront.
9. Lucky Orange
Heatmaps & Session Recordings
Why we love it:
Understand what’s really happening on your site—where people drop off, rage-click, or get stuck. Lucky Orange gives session replays, click heatmaps, and funnel tracking without needing dev help.
Perfect for:
- Diagnosing abandoned cart issues
- Optimising mobile UX
- Pre-launch testing for new products or themes
10. Zapier
Workflow Automation
Why we love it:
When you want something done but don’t want to code it, Zapier is the fix. Automatically sync data between Shopify and your CRM, Google Sheets, inventory tools, email platforms, and more.
Popular Zaps with our clients:
- Add new orders to Xero
- Send “low inventory” alerts to Slack
- Auto-tag high-value customers in Klaviyo
Final Thoughts
Your Shopify store is only as powerful as the tools behind it. At Round 15, we don’t just recommend apps—we test, integrate, and track their impact across real businesses operating in Australia.
Whether you’re just getting started or looking to level up, these tools have earned their place on our go-to list. Want help choosing or configuring the right stack for your brand?
Reach out to our team — we’ll help you future-proof your tech stack, unlock hidden revenue, and reduce operational friction. Email us at support@round15.com.au or gaurav@round15.com.au
